Claims

Even the best-run operations encounter losses. When that happens, our experienced claims professionals step in to address your claim-related needs promptly and efficiently. We work closely with our clients to manage the claim thoroughly to its most appropriate resolution. Our claims professionals have developed extensive expertise in dealing with the exposures of the markets we serve, and do so with great attention to the needs of our policyholders and clients.

We have a wide spectrum of industry, claims, and loss control experience, which enables us to understand your business and to offer solutions for your diverse risk management needs. When necessary, we draw upon the expansive knowledge and expertise of our business leaders, our underwriters, and our actuarial staff to provide you with optimal claims service. Our goal is to be an asset to your risk management program, to assist you in the time of crisis, and to provide superior claims service throughout our relationship and beyond.

To report a Starr Indemnity personal auto claim, please call 1-800-285-2524 or submit your claim electronically at acmclaims.com.

Please direct all account specific requests to our claims@starrcompanies.com. Please iinclude the insured's name, policy number(s) and effective date(s). Brokers are also requested to include their complete business address, including email address, so that the request can be processed efficiently, and within the applicable time periods. If the request seeks loss runs for multiple clients, please send a separate e-mail for each account.

Your insurance policy will usually direct you on how a claim should be reported. In case of questions or if additional assistance is required, please contact us via our claims@starrcompanies.com.

Marina Peck, VP - Director of Claims

Even the best run operations encounter losses. When these events occur, our experienced claims professionals step in to address your claim related needs promptly and efficiently. We work closely with our clients and with our carrier partners to manage the claim thoroughly to its most appropriate resolution. Our staff has a wide spectrum of industry, claims, and loss control experience which enables us to understand your business and to offer solutions for your diverse risk management needs. We draw upon the expansive knowledge and expertise of our underwriting resources to provide you with the optimal claims service. As an additional asset to your existing risk management program, we will assist you in the time of crisis, and to provide superior claims service throughout our relationship and beyond.

Claim Reporting

Our Carrier Partners' Claim Reporting Guidelines are accessible clicking the links below:

• PrimeStarr Construction Program – Claim Reporting Guidelines
• Starr Indemnity Energy Casualty Program – Claim Reporting Guidelines
• Starr Financial Lines Program – LVL Claims Services, LLC, 111 John Street, Suite 1500, New York, N.Y. 10038
• Chubb – Residential Construction Claim Reporting Guidelines; CPL Reporting Guidelines
• Everest – Claim Reporting Guidelines
• AWAC Excess Casualty Program – for policies incepting between 05/01/07 and 05/31/09 only – Claim Reporting Guidelines
• Starr Indemnity & Liability Company (Second Excess layer) – Claim Reporting Guidelines
• Loss Run Requests – All Programs/All Current Carrier Partners

Please direct all account specific requests to our Contact Page. In your request, please include insured's name, policy number(s) and effective date(s). Brokers are also requested to include their complete business address, including email address, so that the request can be processed efficiently and within the applicable time periods. If the request seeks loss runs for multiple clients, please send a separate email for each account.

C. V. Starr & Company (California) Claim Contacts

Claims Director - Paul Lettieri (646) 227-6742

Aviation claims services are managed by Starr Adjustment Services, Inc. As an insured of Starr Aviation, you can expect a commitment to resolving claims efficiently and with the insured's best interest in mind. Our team of highly trained claims professionals will act on your behalf in a prompt and economical manner. Our claims process is simple, but highly effective. We partner with our clients. Working as partners brings positive resolutions to claims; it focuses our efforts on balanced solutions, engages the strengths and contribution of all team members, reduces surprises, and accelerates solutions.

If you need to report a claim emergency, please contact Tony Faiia at (404) 281-2317. Otherswise, claims should be reported to aviationclaimreports@starrcompanies.com.

• 24 hour response to all claims, including recommendations, reserves and initial assessment of liability and/or damages.
• Emergency Go-Team on standby.
• On-demand loss experience, SIR and deductible management, claim reviews, and trend monitoring.
• On-site inspection of serious hull claims.
• Emergency Preparedness and First Responder training, including participation in drills.
• Customized claims solutions for large accounts.
• Independent risk management services, including claims auditing, claims and litigation management, emergency training, and partnering with our industry proven Safety & Loss Control team.

Light Aircraft Accident Forgiveness Endorsements

Starr Aviation
Attn: Claims
3353 Peachtree Road N.E , Suite 1000
Atlanta, GA 30326

The Starr Marine claims philosophy is revealed in our Mission Statement:

To establish and provide the Gold Standard of Marine Claims Services by ensuring the highest level of customer satisfaction through proactive, responsive, and fair handling of claims.

Effective claims management is a critical component of every risk management program. Starr Marine has an experienced internal claims management team to respond to our clients' needs around the world. Our team of marine claims professionals has the combination of skill and expertise needed to quickly assess the degree of loss or damage and expertly manage the claims process in order to minimize the impact on your business.

Our claims professionals work closely with our underwriters and in-house loss control experts, and have years of industry experience working with surveyors, adjusting losses, pursuing subrogation and managing litigation. Our partners have been hand picked to create a highly respected network of adjusters who each have a proven track record in their local market. Working with this team of strategic global partners ensures a seamless response to even the most complicated claims.

The combination of Starr Marine's in-house claims professionals and our network of global partners enables us to customize the claims process to meet the specific needs of our clients anywhere in the world.

Effective claims management is a critical component of every risk management program. The nature of your operations can result in claims that are complicated to adjust, creating a greater need for the expertise of our in-house claims professionals. Our claims professionals work to restore your business operation as quickly as possible. They offer guidance on mitigating the loss, expediting repairs, and getting the business back up and running.

This combination of skills also leads to a quick assessment and understanding of a claims situation and aids in the overall adjustment of the claims process itself. Our claims professionals work closely with independent loss adjusters and seek the expertise of engineers, accountants, and other consultants as needed to move the claims process to a quick conclusion. Our goal is to achieve optimum results for our clients by helping them control losses, reduce downtime, and restore operations and property as quickly and efficiently as possible.

starrtechclaims@starrcompanies.com